Our driver will regularly check your arrival flight, so even if your flight is late or delayed, we will wait for you at no extra charge.
Fixed service rate
We only serve you with pre-announced rates, so there are no extra per-minute or per-kilometer charges.
Online booking
You can book a service at least 48 hours in advance, estimating the time you need for pickup and drop off service
Comfortable service
By booking our service in advance, you don't have to rush to find a taxi when you're pressed for time, and you don't have to pay high prices, and our service will save you money and time.
We will provide our service only for you
We'll greet you with a name sheet from your reservation, so you'll recognize your driver immediately. You will not share a car with another person and the driver will serve you only
GREETING AND PICKUP SERVICES
About booking
We'll greet you with a name sheet from your reservation
Free waiting for up to 1 hour after the plane lands
Road distance does not take into account day and night and time on the road
You only pay for the car, regardless of the number of people
You may only make your booking online and at least 48 hours in advance. Orders will not be accepted over the phone
Please read our Terms of Service for the services and other details.
Our service staff will contact you based on the information you sent, so please fill in the information below accurately and in detail.
TERMS OF SERVICE
Please read the terms of service in detail and carefully.
You must fully accept this Terms of Service in order to receive our services.
GENERAL PROVISIONS
UB Grand Hotel offers airport pickup and drop-off services to our guests in an open manner.
You may book at least 48 hours in advance, estimating the time you need for airport pick-up and airport drop-off services.
We have the following rights and obligations:
Receive from you all the necessary information to perform the pick-up and airport drop-off services.
Transfer the information to the driver and get his approval to provide the service
Notify you when the driver is ready to provide service
Assist and check-up the fulfillment of the services
We recommend that the start time of the ‘transfer" service to the airport be at least 4 hours before the departure time of the airplane
By making a booking request through our service, you are deemed to have fully accepted these Terms of Service and are also giving a personal guarantee that all passengers under the age of 18 travel with a legal guardian.
1. BASIC TERMS AND DEFINITIONS
1.1. Airport pickup and drop-off services, hereinafter referred to as “transfer”, are comprehensive services that include the followings:
The driver will wait until the guest arrives at the agreed place and time, or until the end of the waiting period
Greeting guests
Guiding guests to vehicles and loading luggage into vehicles
Transporting passengers to their destination by means of transport
1.2. “Request for booking” refers to the necessary and sufficient information provided by the guest to UB Grand Hotel. By submitting a booking, the guest is deemed to have confirmed that he or she is ready to receive the “transfer” service with all its terms.
1.3. “Booking” means an email with a confirmed request between both parties, the “Customer” and “UB Grand Hotel”.
1.4. Customer means any person who requests the “transfer” service. In the future, the Company may refer to “the passenger” or “guest” and the service provider “UB Grand Hotel” can be called the Company.
1.5. Additional products and services can often be services and products that are useful to customer and may be related to greet, travel conditions, and vehicle model. These services are often charged separately, but may be an integral part of the service.
2. BOOKING
2.1. Booking for the “transfer” service, the customer shall fill in all the necessary information and be fully responsible for their accuracy and correctness. The customer shall solely responsible for any risk or service failure caused by incomplete or incorrect information of booking.
2.2. After we receive and check the customer's booking, there may be a need for additional clarifications, and after informing the driver of these clarifications, we will make decision whether the driver will perform the “transfer” service according to the specified conditions. The booking is considered to be executed after the driver receives the order request.
2.3. Customers may make booking at least 48 hours in advance of the time they need for pick-up and drop-off services, and we accept changes in the following timeframes, subject to additional clarifications on booking requests.
2.4. This period shall be 24 hours before the start of the 'transfer' service.
2.5. We may refuse booking requests submitted within the above time period.
3. PICKUP AND DROP-OFF LOCATIONS
3.1. Pick-up location means the address where the driver is waiting for the “passenger”.
3.2. Destination (drop-off) point means the address where the driver drops off “passenger”
3.3. Address of the place of arrival (pick-up) and the place of destination (drop-off) shall be determined by the administrative unit of the district, by the zoning of the location or by other information that can be identified.
3.4. The information may include a name of hotel, stops along the way, points and coordinates on the map or scheme. The format of the arrival (pick-up) place and destination (drop-off) point can be set by the service.
4. DATE AND TIME OF SERVICE
4.1. The time at which the driver arriving at the place agreed to meet (pick up) the passenger shall be set on the date and time of the meeting in the booking These dates and times shall be the local date and time of the point of departure or information that can identify them (flight, train number, schedule, etc.). Any format in which time may be specified may be determined by the Company.
4.2. The driver's free waiting time shall be settled from the start of the “transfer” time as follows:
Pick-up from the airport shall be 60 minutes after landing
Pick-up orders from other places shall be 20 minutes respectively
4.3. If a passenger's destination is an airport, a railway station, or a bus terminal (or a place that needs to be reached at a certain time), the Customer shall be responsible for correctly setting up the date and time of the service, and the Customer shall fully responsible for any damage caused by delay or late. Please note that the travel time that may be specified by the company is approximate and may depend on current road conditions and other factors.
4.4. We recommend that the start time of the airport "transfer" service be at least 4 hours before the flight departure time.
5. CLASSIFICATION OF VEHICLES
5.1. Classification of vehicles shall be suitable for the total number of passengers (including children). Capacity may be reduced by placing child seats or non-standard luggage in the vehicle.
5.2. If traveling with a child, it is the customer's and passenger's responsibility to bring a child seat and booster seat.
5.3. The provision of a vehicle of a higher class than the vehicle selected by a passenger at the time of booking shall not constitute a breach of the terms of this Agreement. For example, a customer booked a Comfort class RX 350, but service provided by a Comfort class Ford expedition car, etc.
6. LUGGAGE AND BAGGAGE
6.1. The sum of the three dimensions of standard luggage must not exceed 158 cm.
6.2. Bulky luggage and sports equipment (skis, snowboards, golf bags, surfboards, bicycles, scooters, etc.), strollers, baby walkers, musical instruments, pet crates and containers are considered non-standard baggage and if a passenger wish to transport these, passenger must discuss them with the Company in advance and additional charges or services may be required.
6.3. Animals and birds must be transported in a closed container underneath and must not exceed the standard baggage.
7. CONTACT DETAILS
7.1. In order to provide you with additional information and clarifications and to provide you with the terms and conditions of your booking and any information that may be included in them, you will be required to provide the following information:
Full name
Mobile phone number
E-mail (E-mail address which frequently used or active)
Other additional information as needed.
7.2. We will use that information to provide you the “transfer” service.
Also, in accordance with the relevant laws and regulations of Mongolia, it can be provided to them if requested by the law enforcement agencies of Mongolia.
8. NOTICES AND SERVICE CONTROLS
8.1. We will send all important information related to your booking to the email address and/or phone number specified in your booking.
8.2. If the notice is not received, the passenger shall fully bear the risk caused by not seeing it in time and the risk caused by unauthorized access to your e-mail and mobile phone by a third party.
8.3. Contact the Company or the driver for any issues related to the service, you can use the contact phone number specified in the “email” or “voucher”.
9. CHANGES IN BOOKING
9.1. Requests for changes to booking shall be accepted 24 hours before the start of the “transfer” services.
9.2. If the price of booking increases due to changes made before the above period, the additional charges shall be paid by Customer.
9.3. Please note that changes in booking cannot be made within 12 hours of booking.
10. BOOKING CANCELLATION
10.1. If customer cancels booking, it is necessary to notify 24 hours before the start of the “transfer” service.
10.2. We do not guarantee that the driver will wait for passenger at the meeting point beyond the free waiting period due to circumstances beyond our control, such as flight or train delays, advance or delay of scheduled times, or passenger delays.
10.3. We reserve the right to cancel your booking and refund the full amount paid in advance in the event of driver breach of duty or other unforeseen circumstances.
10.4. In this case, the payment shall be refunded within 5 working days after receiving the booking cancellation request.
10.5. Our obligation to refund your payment shall be deemed fulfilled from the time your payment is cleared from our account or from the time a transfer request is made to bank.
10.6. The further procedure and period of receiving payment depends on bank's operations.
10.7. If passenger wish to cancel his or her booking, please notify us by contacting us at the email address that we sent and, if urgent, contact the reception number and inform about it.
11. IF PASSENGER DOES NOT APPEAR
11.1. The passenger's cell phone number specified in booking must be functional and able to receive incoming calls during the transfer service start-up, waiting periods and until the meeting with a driver.
11.2. If passenger does not show up at a meeting place after the free waiting period and does not answer the calls made by us or the driver, the driver has the right to refuse the “transfer” service and leave the meeting place. In this case, the conditions specified in Article 11.3 of these Terms of Service shall apply.
11.3. If “transfer” service is not provided due to passenger no-show, booking fee shall not be refunded, and we shall not be responsible for any expenses or financial losses incurred due to non-receipt of the Service.
12. IF A DRIVER DID NOT ARRIVE AT THE MEETING POINT
12.1. In case a driver does not arrive at the meeting place, on the set day and time, the passenger shall notify the driver and the Company by phone.
12.2. Complaints about a driver's non-arrival at the meeting place must be filed within 5 working days from the day the “transfer” service was supposed to start.
12.3. In case of making a complaint, passenger need to confirm the following:
About being at the meeting place at the agreed time
Calling the driver and the Company to report the non-arrival of the carrier.
12.4. To confirm your attendance:
If the point of departure is a hotel, take a photo that includes yourself and clearly shows the time in the reception hall of the hotel in the background.
If the point of departure is an airport or railway station, you must provide us with a photograph of yourself, including a flight or train schedule screen on the back, and any other proof that indisputably shows that the Passenger was at the meeting point and at the agreed time.
12.5. If it is confirmed that the driver did not arrive at the meeting point, on the appointed day and time, if you have paid for the “transfer” service, the payment shall be refunded in full.
12.6. In addition, if passenger received services from another driver due to the driver's failure to meet or arrive at the place on the day and time, and the fee for the service exceeds the amount paid for the “transfer” service booked through the Company, we will pay the difference. In this case, passenger must meet all the following conditions:
The route or meeting place and drop-off point specified in the booking must be the same
All these conditions and requirements must be documented and we shall not responsible for any other costs or losses.
12.7. This difference shall be actual and if deemed by the Company to be unreal, the difference shall be determined by the Company.
13. FORCE MAJEURE
13.1. In case of force majeure (armed conflicts; wars; terrorist attacks; natural insurmountable factors such as fires, floods, hurricanes; decrees, regulations, restrictions, trade embargoes, strikes, etc.), the Parties shall be released from their obligations under this Agreement.
13.2. The parties shall notify the other party of the occurrence of the force majeure situation, as well as provide evidence obtained in accordance with the appropriate procedure from the competent authorities of the country, place, or territory where the situation occurred.
14. REFUNDS
14.1. The Company shall refund the prepaid amount only to the account from which the transfer was made within 5 working days. The company shall not responsible for the timing of bank transactions. Payment cannot be made to another account or issued in cash.
14.2. In order to avoid double chargebacks, we reserve the right to refuse a chargeback if a chargeback has been initiated by the bank where the payment was made.
14.3. Our obligation to refund the payment shall be deemed fulfilled from the time your payment is cleared from our account or from the time the transfer request is made to the bank.
14.4. The further order and period of receiving payments depends on the bank's operations.
15. COMPLAINT PROCEDURE
15.1. If passenger not satisfied with the quality of “transfer” service, passenger submit a complaint to our email address within 7 days after the start of “transfer” service. We reserve the right not to consider comments or complaints received after this period.
15.2. In addition, passenger shall have the right to directly approach the driver performing the transportation service for compensation for damages caused by the improper provision of the transportation service.
16. OTHER PROVISIONS
16.1. Any dispute relating to the performance of the provisions of these Terms of Service shall be resolved by mutual agreement of the parties.
16.2. If the parties fail to reach a mutual agreement, it shall be decided according to the relevant laws and regulations of Mongolia.
